Receptionist

Job Title: Receptionist

Company: Hotel Trident Inn

Location: Indore

Employment Type: Full-time

Role Overview:
As a Receptionist at Hotel Trident Inn, you will be the first point of contact for our visitors. Your role is to welcome guests, assist them with their inquiries, and ensure a smooth check-in and check-out process. You will be instrumental in creating a positive first impression and fostering a welcoming atmosphere.

Key Responsibilities:

• Greet and welcome visitors in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Answer phone calls and respond to inquiries.
• Maintain the front desk and reception area in a tidy and orderly manner.
• Provide information about hotel services, facilities, and nearby attractions.
• Handle administrative tasks such as managing reservations and handling payments.
• Ensure guest satisfaction with prompt and courteous service.

Required Technical Skills and Experience Levels:

• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with office software.
• Ability to work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Availability to work flexible shifts, including weekends.

Preferred Qualifications and Nice-to-Haves:

• Previous experience in customer service or hospitality (not required but a plus).
• Knowledge of local attractions and events.
• Multilingual abilities are an advantage.